Pin Up Support
Pin Up mobile app does everything possible to ensure that players’ stay on the site is not affected by any technical difficulties. However, if users have questions or problems, they can always contact the help department, which works 24 hours a day and 7 days a week. All support department managers are professionals with many years of experience who are able to solve both technical problems and settle legal disputes. The company offers a variety of ways to communicate so that each gambler can use what suits them best.
| [email protected] | |
| Online chat | In the footer of any page |
| Telegram | @PinUpSupportBot |
Online Chat
If a gamer has minor problems or questions, they can use live chat. This method involves a dialogue with a support manager who will ask clarifying questions. Within 10-15 minutes, the operator will solve any problem.
Social Networks
Pin Up understands the importance of social networks in the modern world and is actively present in them. If users prefer to get help through social networks, then a Telegram bot is available for them.
The most universal way to contact is by email. Thanks to this method, gamblers can describe the problem in detail and attach the necessary files, documents, or screenshots. However, the only drawback of email is the time it takes to process the request, which can take up to 24 hours.
FAQ
What to do if the Pin Up support department cannot solve the problem?
In this case, the issue will be forwarded to the company’s management for consideration.
What issues does the Pin Up support department resolve?
Managers are authorized to resolve technical issues, legal disputes, and also consider complaints and suggestions.
In what language can I contact Pin Up support?
Players can communicate with support managers in English or in the language of their region.
Why does Pin Up take so long to process my request?
Customer support has the right to go beyond the processing time if there is a need to consider additional facts and conduct an additional investigation.
What is the fastest way to get help from Pin Up?
Online chat gives players the opportunity to resolve any problem within a few minutes by communicating with a manager in real time.